No internet, no WiFi, no tv

[Sdc1]

Our WiFi isn't working. Please can you help? 

[Emily08]

We've had the same, the broadband had dropped repeatedly throughout the day, bordering on every hour! - app also keeps failing to load, citing technical difficulties but keeps telling me that my WiFi/broadband is "excellent"

[caesarome]

@Sdc1 @Emily08 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Emily08]

I have recently been having issues with my broadband in that it keeps dropping out entirely, yesterday (4th June) it was basically dropping out every hour which made it almost impossible to work, I've tried everything via the app (service checker, problem solving steps etc) but nothing is working, today (5th June) I am still having repeated broadband loss

[Daniel0210]

@Emily08 

Seems you'll need to report it to Sky as advised yesterday. Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.