No internet light on my Sky hub

[Criskyfer]

There's power and a Wi-Fi light, but resetting both my modem and ONT changes nothing.  I've changed cables and power sources to no avail.

Doing the Service check at the last part of the boradband check constantly shows the below so I can't even get through to the part where I can actually call a service engineer.

I need direct assistance since there's no outage in my area.   Of course the help susport on't let me proceed to the next step of actually gettign the help I need.

[caesarome]

@Criskyfer 

You are going to have to call Sky.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.