No internet in the village

[SKYXQN3Z]

Hi ,  is there any update as to when the internet will be back up and running,  its been off most of yesterday and today? 

[GD1]

@SKYXQN3Z  Thi is a customer helps customer community and as such we have no insight into faults being investigated/fixed by the network operator.

[caesarome]

@SKYXQN3Z 

If there is an outage in your area it should be covered here:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Daniel0210]

@SKYXQN3Z 
In addition to the above this link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).