No internet in broadband

[Santoshgrg]

My internet is not working 

[Mix0182]

Mine either, seems a lot of people are having the same problem especially in south East london/Kent;(

[BrainFriedAgain]

Sky Broadband and Internet dropped out from early 27th October 2025, still out in the  the New Forest, Hampshire early 28th October 2025.

Followed instructions on the 'Your Connection Has Dropped/Let's Fix It'  page for the 'Sky Hub direct to Phone Socket' with no result. 

[Daniel0210 · Accepted solution]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If it's not and you haven’t done it yet you can use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.