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Discussion topic: No internet hope I’m not being charged all the while it’s down!
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This message was authored by: Klinx
Message posted on 20 Nov 2024 07:32 PM
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No internet hope I’m not being charged all the while it’s down!
Internet been down for 12hrs hope I'm not being charged for a service that's not being provided!!
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 20 Nov 2024 07:52 PM
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Re: No internet hope I’m not being charged all the while it’s down!
Billing continues as normal as it doesn't stop should an issue occur however depending on what the fault is you might qualify for compensation credit as per this:
https://www.sky.com/help/articles/auto-compensation
Have you reported the fault to Sky ?
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