06 Apr 2024 12:27 PM
06 Apr 2024 12:33 PM
Posted by a Superuser, not a Sky employee. Find out more@Jolene1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
06 Apr 2024 12:37 PM
It states no issues but I don't jnderstand how it was all working then stops and even with new box still orange light on the box under Internet, this to me says Internet fault but the checker says its fine 😕
06 Apr 2024 01:27 PM
Posted by a Superuser, not a Sky employee. Find out more@Jolene1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
06 Apr 2024 01:41 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Jolene1 an invite to chat.
09 Apr 2024 09:10 AM
Posted by a Sky employeeUpdate-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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