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Discussion topic: No internet for past 2 weeks.

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This message was authored by Jolene1 This message was authored by: Jolene1

No internet for past 2 weeks.

No internet for past 2 weeks, ordered new hub that came and has been installed but made no difference. Internet light is orange. Annoyed with this now, can someone please support
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This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet for past 2 weeks.

Posted by a Superuser, not a Sky employee. Find out more

@Jolene1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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Jolene1
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This message was authored by Jolene1 This message was authored by: Jolene1

Re: No internet for past 2 weeks.

It states no issues but I don't jnderstand how it was all working then stops and even with new box still orange light on the box under Internet, this to me says Internet fault but the checker says its fine 😕

This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet for past 2 weeks.

Posted by a Superuser, not a Sky employee. Find out more

@Jolene1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No internet for past 2 weeks.

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Jolene1  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: No internet for past 2 weeks.

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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