No internet for nearly 12 hours, no TV nothing

[DanielLaura]

Without the internet the sky glass TV doesn't work,this has gone gone for about 12 hours today around 4 days in this Christmas period we've had no TV and no internet, becoming a consistent problem, I am not enjoying this sky glass TV one bit, problem after problem, my internet service is shocking IV never had so many problems then the last 3 months, been with sky for years, definitely regret this contract

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[DanielLaura]

I thought it was a private chat untill it posted, I plan to ring sky after the holiday rush thank you for trying x