No internet for 2 weeks, no resolution in sight

[TimmyBGood]

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@displayname1 wrote:

You all need to expect more from your critical infrastructure providers.

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Once FTTP rollout is complete the national broadband infrastructure will be somewhat more robust: at the moment it piggybacks on a decades old copper telephone network which Alexander Graham Bell would recognise, and strangely enough that cabling was never intended for high speed data distribution, 'working from home' or watching Netflix.

There's no way to eliminate the fundamental issue that any given individual domestic property only has one bearer cable though: the inherent vulnerability of this can only be mitigated through alternative pathways such a cellular or satellite.

[Chrisee]

@displayname1 Openreach do communicate with their customers who are Sky and the other Telcos bot theend user but they dont give a running commentary on each fault - 500 lines is not a major outage.

Few people would have Starlink as a back up but many will use mobile data when their main sevice is down. You are buying a domestic connection so if you require connectivity for some vital reason like business it is wise to have a fall back plan even if it is relocating to your local coffee shop. Sky have a business division whose service offers a mobile connection as a fall back.