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Discussion topic: No internet even though the check says everything is fine

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This message was authored by Unicornfarts96 This message was authored by: Unicornfarts96

No internet even though the check says everything is fine

No internet , orange light is on , reset it and did all the necessary on off stuff, did the check on here and it says everything is fine .. I've had nothing but problems with the outside line BT always says it's fixed then not long after is broke yet again 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: No internet even though the check says everything is fine

Posted by a Superuser, not a Sky employee. Find out more

Hi @Unicornfarts96 

I've flagged your post to Sky, look out for a message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No internet even though the check says everything is fine

Posted by a Sky employee

iThanks for escalating this. We’ve sent Unicornfarts96  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by PatrycjaW This message was authored by: PatrycjaW

Re: No internet even though the check says everything is fine

Hi, have the same problem. Keep getting disconnected ( orange light) running a broadband test, saying everything is fine- nope it's not .... 

This message was authored by Wmorgan This message was authored by: Wmorgan

Re: No internet even though the check says everything is fine

I'm having the same issue. Sky just replaced my router. Internet came back up briefly but now gone  again.  For years I've had all 4 lights green but now the 4th (voice) one doesn't light at all. The other 3 are green. I'm now told 10-days for an engineer which is totally unacceptable as I work from home. 

Unicornfarts96
Topic Author
This message was authored by Unicornfarts96 This message was authored by: Unicornfarts96

Re: No internet even though the check says everything is fine

I contacted sky and they are sending me a new router .. can't get BT out till next week , they are a law upon themselves as they don't turn up when suppose to 

Unicornfarts96
Topic Author
This message was authored by Unicornfarts96 This message was authored by: Unicornfarts96

Re: No internet even though the check says everything is fine

Yes !!! That's exactly what's happened to mine . Haha they are sending a new router as BT can't get out till next week, they are menaces cause they never turn up when supposed to 

This message was authored by Vicky1501 This message was authored by: Vicky1501

Re: No internet even though the check says everything is fine

I have the same issue @Lisa-P1987 

This message was authored by Martin.b This message was authored by: Martin.b

Re: No internet even though the check says everything is fine

I am having the same issue

This message was authored by Mogthecat This message was authored by: Mogthecat

Re: No internet even though the check says everything is fine

I'm also having same issue  - as well as a number of people on local  FB page.......

Unicornfarts96
Topic Author
This message was authored by Unicornfarts96 This message was authored by: Unicornfarts96

Re: No internet even though the check says everything is fine

My daughter said there has been a few people on FB saying they are having problems too , it's very windy up here in Scotland a though maybe that was the problem cause the birds seem to like to swing on the outside cable or use it as a skipping rope ha 

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