Discussion topic: No internet - even though service checker showing as fine.

This message was authored by: YouDontGnomey · ‎21 Mar 2024

As above.

no internet light on router

power cycled multiple times, unplugged all cables back to the wall, rebooted via 192.168.0.1, all to no avail.

This message was authored by: Highlinder · ‎21 Mar 2024

@YouDontGnomey Did you also run the test below after checking the service checker?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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