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Discussion topic: No internet downtime control option on Sky Gigafast

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This message was authored by B34MAN This message was authored by: B34MAN

No internet downtime control option on Sky Gigafast

I have recently changed to Sky Gigafast (as it was finally available in my area). Since doing so it has greatly improved the speed and service to my address e.g. better download speeds and online gaming.

The downside to this is that I cannot seem to schedule times for the router to stop internet activity to prevent my children staying up late on various devices.

Is there a way of getting this feature without having to change my broadband package?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No internet downtime control option on Sky Gigafast

Posted by a Superuser, not a Sky employee. Find out more

@B34MAN Sky offer parental controls as part of the WiFi Max add-on bundle see https://www.sky.com/help/articles/sky-wifi-max-parental-controls

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
B34MAN
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This message was authored by B34MAN This message was authored by: B34MAN

Re: No internet downtime control option on Sky Gigafast

Thanks for the quick response @Chrisee 

However, after clicking the link and then "check for upgrades" tab, it then says that I am "already on our fastes broadband at your address" and an unable to go any further.

The only option I have is to Return To My Sky. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: No internet downtime control option on Sky Gigafast

Posted by a Superuser, not a Sky employee. Find out more

@B34MAN you need tofind the option for WiFi Max which isnt a faster broadbsnd it's an add-on. It should be in the upgradecoptions unless you already bought it if you have you should have options for parental controls in the Broadband Product options. If stuck give Sky a call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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