No internet connection in w12

[mariakristina]

Hi, We have had no internet connection since Monday and I've tried resetting everyhting  and turnignt he router on/off.

Its really frustrating for someone who works from home. Does anybody know what's going on? and how long will this continue?

[Highlinder]

@mariakristina Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Mark39]

Have you reported it to Sky?

[mariakristina]

Hi, I've run the test online and this is appearing as okay. So I don't know what else to do, called SKY but nobody was helpful.

[bemak187]

@mariakristinaWhat lights are on the router?

[mariakristina]

Only the first and last one is flashing green light. the middle one for the Internet is off. 

[jamesn123]

Hi @mariakristina 

I've flagged your post to Sky, look out for a message on the forum

[Greenfingers001]

Thanks for escalating this. We’ve sent @mariakristina an invite to chat.

[bemak187]

@mariakristinaIs this superfast or ultrafast.  I take it you have checked all the connections and none of the cables have been damanaged.  Have you been in touch with sky?