No internet connection for some devices on WiFi

[rblyth]

We've been having issues with our wifi over the last week to so. 

Most devices are able to connect and receive the internet connection as normal but others can cannot and don't get a connection e.g Nintendo Switch, iPad occasionally this happens on both iPhones (15 Pros). There are around 20 devices connected.

Here is what I've tried so far;

- rebooting the router (from the CP)

- completely removing the connection and re-adding to devices 

- switching off certain devices 

- moving the hub to a higher position 

We have the upright hub and no boosters.

[Addie15 · Accepted solution]

Hi there, @rblyth. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Aysegul]

hello,
My wifi connection has suddenly dropped on 23rd of may. The wifi hub device is showing a no light on internet and the service checker shows that we have no issues in the area. When I try to connect to the wifi on a device I keep getting directed to a "Gateway Login". I have requested an engineer visit and the engineer would have been there yesterday but nothing has changed. I also do not see any updates on the engineer visit. Please help! 

Also, when do you think this will be solved and will I get compensation for not having internet for a week?!