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Discussion topic: No internet connection despite sky broadband check saying everything is working.

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This message was authored by: Fab-Jan26

Message posted on ‎10 Nov 2024 08:38 AM

No internet connection despite sky broadband check saying everything is working.

On router there is a red light instead of green for internet. Turned router off and on 3 times. Internet still not working.

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Superuser
This message was authored by: Highlinder

Message posted on ‎10 Nov 2024 08:47 AM

Re: No internet connection despite sky broadband check saying everything is working.

Posted by a Superuser, not a Sky employee. Find out more

@Fab-Jan26  If your internet has been off for less than 1 hour then the data you are seeing is when the system checked and showed that everything was all okay. If after an hour it is showing an issue follow the directions shown to try resolve the issue.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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