No internet connection- all green lights on box

[JDau94]

No devices in the house are working. They are saying there isn't any internet. On the box all lights are green and I have refreshed it a couple of times. What do I do?

[Highlinder]

@JDau94  Is this still the case today after re-booting the router?

[Tom-W19]

Hi @JDau94 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks