No internet but speed test says “everything is fine”

[LindseyLoo1]

Yes I'm sometimes asleep but work nights so I use the internet when I get in from work. And half the time it's doing this! I'm ringing them tommorz because it was never this bad before I had fibre, I didn't even want it! 

[Jutdav_]

I don't have fibre because my area doesn't have it yet... I think it's just sky being crap. Has anyone been able to get their Internet back yet? 

[LindseyLoo1]

Still no, mine went off at 1.31 am, it's been rebooted 3 times. Still not back on! 

[Kian03]

Mine went off around midnight and still not back on power and Wi-Fi are green but internet showing nothing 

[LindseyLoo1]

Same... I'm now using all my data 

[Kian03]

Only good thing sky does is roll data back I'm using mine atm have 623gbs saved up 

[Robin1156]

Mine keeps going off then straight back on again but "nothing is wrong" apparently

[LindseyLoo1]

🤣 yes mine says nothing wrong... still not on after 2 hours!

[Robin1156]

Yep **bleep** goes off for a second resets then goes off again 10 minutes later rince and repeat started like 40 minutes ago 

[Jutdav_]

Just got mine back!

[Kian03]

Just got mine back also, time for more cod

[Robin1156]

Hahahah i waiting a bit before i get back onto because if it goes off mid match again imma lose, sky keeping us from that camo grind

[Chrisee]

The most common cause of loss of connection overnight is due to essential network maintenance by Openreach or Sky. There is nothing customers can do if their line is down. Only major work gets reported so show up in the service checker. Some jobs take several nights so if affected last night dont be too surprised to have a few nights disruption.

[Daniel0210]

Maintenance takes place overnight to reduce disruption as most people are asleep. For anyone still not back up and running they should contact Sky when the lines open and report it. 

[Jutdav_]

If it is maitenance then the least sky could do is send out a curtesy text/email letting people know. Also the test connection should notify customers rather than say everything is fine.