No internet and "sign-in to network"

[Aailski]

For weeks now, the WiFi has been dipping, and it's constantly asking me to sign-in to the network. The Sky Q isn't connecting at all. When I do manage to get into the network, there is no internet (I'm offline) - but the Sky app is telling me everything is "good". Could this be a router issue? We've also lost cellular service in the area, so I really need the WiFi to be reliable to work and to be able to make/receive calls!

[Tom-W19]

Hi @Aailski 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Aailski  . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Icewolf83]

I've been having the same problem for over a week and it's frustrating especially when all devices rely on a broadband connection even the tv.

[Aailski · Accepted solution]

I called Sky and apparently my router was old and unsupported and so they've sent me a new one. Check what version your router is and call Sky.