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Discussion topic: No internet and no contact number to talk to someone

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This message was authored by LauraMcL This message was authored by: LauraMcL

No internet and no contact number to talk to someone

My router keeps dropping internet and there is no way to speak to someone. The amount of re-boots ive had to do in the last month is crazy. Booking an engineer takes a week. Meantime im paying for acsetvice they cant provide and have no way to contact them. 
been through all there helpful tips and processes but no way to contact them. 
anyone have a phone number please?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No internet and no contact number to talk to someone

Posted by a Superuser, not a Sky employee. Find out more

@LauraMcL 

It may help if you post your router stats as described in the pinned thread at the top of the page. 

You can call Sky free by dialling 150 from your Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
LauraMcL
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This message was authored by LauraMcL This message was authored by: LauraMcL

Re: No internet and no contact number to talk to someone

Thanks I got the number. I'm a new customer, less than a month and have had so many outages. Spoke to someone and waiting on a call back. But thanks for your help. 

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