We agreed to upgrade to fast fibre after 25 years with sky , I am a vip customer ! City fibre came a week ago today and fitted overhead cable . He left us with no internet on the router . The engineer told me it was a faulty router and I needed to ring sky . I have no service at all , telephone , WiFi , all my internal devices are no longer working. I have spent 3 hours on the phone to the helpdesk , repeating their instructions 3 times and not being given any timescale for a resolution. It really is frustrating and appalling service .
