No internet after activation

[Galmis]

Hi,

Yesterday two Openreach engineers came to set up my Sky Ultrafast Plus broadband. Unfortunately, the internet did not work after the installation. The engineers said that everything was working correctly from their (Openreach) end; and the issue could be due to the faulty hub, the broadband not being activated, or other issues with Sky. Shortly after their visit, I received a text from Sky saying that the broadband was activated, and all I had to do was connect the hub. The hub was already connected, but the internet light was still not on. 

I've looked for other resources in Sky's documentation and in the community forum, but I couldn't find the solution to my problem. However, in the set-up instructions, I've noticed that the 3rd step in the set-up is to "plug your home phone into the UK port". 

I don't have a home phone and don't really want one, but the instructions imply that plugging it is a requirement, which is hard to believe. Could somebody please confirm whether a home telephone is a requirement for the SKY FTTP broadband or suggest a solution?

Cheers.

[Highlinder]

@GalmisA phone plugged in is not needed for your broadband to work. Do you have another means of speaking to Sky to find out what happened to your activation?

[Galmis]

Thanks for a quick response, @Highlinder. I can give them a ring, but I was hoping I could avoid the long wait on the phone.

[Highlinder]

@GalmisIt would be quicker giving them a call to get this sorted before the weekend.

Number can be found at the bottom of the link below under " Need more help "

https://www.sky.com/help/home 

When you are asked the nature of the call, either say "failed activation" or " Technical ", you might be asked to give a mobile number, do this, but DO NOT hang up and it should drop you in the queue for an advisor.