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Discussion topic: No internet Rollesby Norfolk

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This message was authored by: Robb70

No internet Rollesby Norfolk

Is there a problem with the internet in NR29?

 

I have two green and two orange lights 

 

sky says there is not a problem 

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This message was authored by: Matty92

No WIfi

Orange light on internet on the hub, app says no issues and connected, but it's not working,  no internet at all and need it for work. Sort it out. 

This message was authored by: Matty92

Re: No internet Rollesby Norfolk

Yes I am in Rollesby Rob. I am having the exact same issue. 

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This message was authored by: Robb70

Re: No internet Rollesby Norfolk

Thank you Matt. Thankfully it's not just me. Hopefully they are on it 👍🏻

This message was authored by: Daniel0210

Re: No internet Rollesby Norfolk

Posted by a Superuser, not a Sky employee. Find out more

@Robb70 @Matty92 
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Roger90

Re: No internet Rollesby Norfolk

I've just phoned sky and got an engineer coming out tomorrow between 12 and 2. I told I was not the only one in the area with the problem.  Apparently there is a problem with a hub before it gets to the house🤔

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