No hub and activation day is Thursday

[Chris29uk]

hub still awaiting dispatch and activation is midnight tomorrow 

[Chrisee]

@Chris29uk actuvation can take placeat anytime up until midnight on the date giventhe work is done by the network operator either Openreach or City Fibre not Sky themselves.. Hubs are normally dispatched to arrive around 2 days before activation so it was only due today Tiuesday. Hubs are sent by Riyal Mail so they cannot be tracked. However if your hub has not yet dispatched it is possible the activation has been delayed so check the My Orders section of the My Sky app

[Chris29uk]

Activation is still the same the 13th and I haven't received the hub, evening of the 12th. And order still says awaiting dispatch. I phoned Monday and Tuesday and was told hub would be here.

[JimM1]

@Chris29uk Do you currently have broadband from another ISP on the Openreach network, there is a good chance that hub will stay up and connect over to the sky Network! If you have something independant of OR then not going to work!

[Chris29uk]

Today is activation day, I rang sky again was put through to two different departments and 45mins later was told that the order appears to be stuck (first time in being told this despite speaking to 3 different people last 3 days) and that I have to now wait until broadband activation has happened (currently 6.15pm and nothing) and then I have to phone up and request a hub to be delivered! At this point I'm not holding my breath. And I'm now into a new month of broadband with old provider, what a nightmare

[JimM1]

@Chris29uk If you care to say who you are currently with for your broadband!

[Chris29uk]

I'm currently with BT

[JimM1]

@Chris29uk Then the BT hub will work on a sky connection, i came from EE in March and kept that hub on until able to swap over the sky one!

Two e-mails,  from sky 2.26am welcome you are now active, and from EE 4.44am were sorry to see you go but we have stopped your services!

[Chris29uk]

That's good news at least 👍🏻

[Chris29uk]

As I expected activation never happened and I'm stuck in limbo, I'll try customer services again but I seem to just get passed off to different departments and nothing ever seems to be done about my situation 

[JimM1]

@Chris29uk Did nothing happen from the sky end, ie you got the e-mail or text from them, then one from BT that you were now gone etc.

The system is it a like for like swap over, copper fttc from one to the other, or is there also an upgrade to full fibre involved? Can also be that OR Openreach are requested to swap the connection over from the BT/Sky side, and they are not ready to do it wither it be pure software change over or a redirect of cabling / connection for landline. If you look at the BTW link will give a better idea what is involved! If you post anything back just hide or blank personal details! You also may be in a CF CityFibre area the sky checker will say what you get address wise.

BT Broadband

https://www.sky.com/broadband/full-fibre-broadband

[JimM1]

@Chris29uk With regards to the now new month on the BT Broadband don't worry about that, you pay a month in advance, and you can have sky cover any extra costing if thet are the one that has stuffed it all up, hope you did the OTS and only used sky, that way at least BT keep the lights on and your Broadband connection live. If the order is stuck as you were told by sky then that does need to be sorted and as again that's the call and go at it!