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Discussion topic: No green light on voice on router

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This message was authored by welder103 This message was authored by: welder103

No green light on voice on router

3 green lights on router, but green light on Voice not on, has not displayed an Orange light at all . What do I do?

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No green light on voice on router

Posted by a Superuser, not a Sky employee. Find out more

@welder103 

 

Where is the phone normally plugged into ? A bt/openreach mastersocket or the back of the sky hub

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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welder103
Topic Author
This message was authored by welder103 This message was authored by: welder103

Re: No green light on voice on router

Into the master socket

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No green light on voice on router

Posted by a Superuser, not a Sky employee. Find out more

@welder103 

 

The voice light only turns green when a phone is plugged into the sky hub for sky internet calls eg when you have a full fibre line.  

 

Can you make outgoing calls and receive incoming calls and do you have a dial tone with the phone plugged into the mastersocket?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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