No good wifi connection upstairs and wifi keeps disconnecting

[Pharion]

On sign up was told a new router would be sent out and that we would get a booster... also the ethernet connection is no longer working after switching to direct fibre

[TimmyBGood]

@Pharion 

No booster hardware is allocated at sign up.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.