No fibre broadband

[Rohcho]

The WiFi and wired connections are not working. Sky q mini boxes not working due to no internet. Sky app says everything is fine but nothing is connecting and even phones are saying no internet connection. Having to use data roaming for last 3 days

[caesarome]

@Rohcho 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[JimM1]

@Rohcho You may wish to run the service checker as it may indicate a area fault if not then you need to call sky!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker