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Discussion topic: No dispatch or internet - but sent sky picks that we can’t use !

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This message was authored by: RaeleneH

Message posted on ‎06 Dec 2024 10:15 AM

No dispatch or internet - but sent sky picks that we can’t use !

Can anyone give me a number to call as virtual assistant is not working for this 

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This message was authored by: TimmyBGood

Message posted on ‎06 Dec 2024 10:20 AM - last edited: ‎06 Dec 2024 10:21 AM

Re: No dispatch or internet - but sent sky picks that we can’t use !

Posted by a Superuser, not a Sky employee. Find out more

@RaeleneH 

 

Pucks are despatched next day.  Broadband has a minimum ten working day lead time for provisioning if a new circuit is required, and a Hub is despatched for arrival shortly before the scheduled activation date.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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