No devices connecting to hub

[Mikeydoogle]

Since this morning none of our devices can connect to the internet. Sky Q, Xbox, phones and laptop. 
Have tried turning router on and off, following procedures on Sky Q, still no connection. All lights are solid green on router and no errors on the sky broadband and WiFi test.

please help!

[Tom-W19]

Hi @Mikeydoogle 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mikeydoogle]

Thanks I ended up calling the help line and Sky have said it's a faulty router and are sending a new one out!