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Discussion topic: No devices can connect to the Wi-Fi (access point full or disabled errors)

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This message was authored by: JANIGEES

Message posted on ‎28 Jul 2025 01:24 PM

No devices can connect to the Wi-Fi (access point full or disabled errors)

After resetting my router and checked the connection all is fine and the router has 4 green lights, however no devices are able to connect to WiFi which I can see because it has 0 devices connected on the app. The error messages that come up are Access point temporarily full / disabled. Not sure what is wrong but it is incredibly frustrating. If anyone can help I would greatly appreciate it.
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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎29 Jul 2025 09:56 AM

Re: No devices can connect to the Wi-Fi (access point full or disabled errors)

Posted by a Superuser, not a Sky employee. Find out more

Hi @JANIGEES 

Try factory resetting the hub by holding the reset button on the rear for 30 seconds.

If this doesnt resolve it I suspect you have a faulty hub. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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