No details on fault. Not good enough

[dfgsfsf]

Service is down in my area according to your site. It's been a day now and you still have "maybe a few days" put down. How is this acceptable? So you can just cut my internet off for days at a time without any extra information?

you make good effort to hide contact numbers, and you sneak in extra charges like "evening calls" when you know the landline isn't in use. This company honestly sucks. 

If I'm a day late paying my bill you charge me late fees. So please can I get some information on why the service I'm paying for isn't running, not just a "soz few days maybe" 

[caesarome]

@dfgsfsf 

This is a customer helps customer forum so you are not talking to Sky support on here. 

It will be Openreach that will be tasked to fix the fault and as you are discovering they work at their own speed as usually it is 3-5 working days that is their response time for external issues.

[dfgsfsf]

Aaaaaye just in time for Christmas 😉 

[Chrisee]

@dfgsfsf it is bad luck but there are 2 working days to go and Openreach will be working to fix the as quickly as possible but they never provide a running commentary.

[dfgsfsf]

Yeah I know I'm just blowing off steam and seeing if anyone else has the same issues, I feel like consumers get the short end of everything now. Very one sided with sky.

I shouldn't have to rely on customers supplying me the information for free when it's their job. I appreciate the information guys it's given more clarity on expectations for when it'll return. 

[TimmyBGood]

---

@dfgsfsf wrote:

and seeing if anyone else has the same issues

---

Sky supplies around six million properties with broadband (while BT/EE is around twice that) so unfortunately yes, at any particular moment in time many tens of thousands of individual Openreach circuits will be faulty, although that's still only a tiny percentage of the overall number in use.

At this time of year with poor weather, cumulative storm damage, short working days and seasonal repair personnel shortages, it's going to be worse.

[ZombieSnowman]

I'm in the same boat. My broadband outage started on the 19th and still hasn't been restored. I appreciate we're at the mercy of Openreach but the lack of information is very frustrating.

[FLC]

We should probably not forget that the CEO of the BT Group that includes Openreach, has decided that the best way to keep shareholders happy is to sack as many staff as possible.

[TimmyBGood]

@FLC 

From what's become an extremely bloated company which simply isn't going to need staffing on historical levels once the Edwardian copper network isn't there to twist together with pliers.

The real downside for all client ISP customers is the next couple of years while Openreach pours resources into the second half of the national FTTP rollout at the expense of legacy maintenance and repairs.

[dfgsfsf]

The internet is still down. It comes back up for about an hour or two during the day then drops again. 

Also I don't understand the need to explain the statistical likelihood of the internet going down somewhere in the U.K.. I'm fully aware. When I say I'm seeing if others are experiencing the same I'm trying to gauge expectations here. People's experiences with repair time is quite valuable when sky doesn't really tell you anything at all.

[remove]
moderator note: removed inappropriate comment