No contact re new date for broadband when text is sent from Sky error notice saying not you it’s is

[charleen+OHare]

Date was changed for install broadband and cancelled by Sky and when I try to contact Sky it comes up with error notice Sky customer service no help 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Greenfingers001]

Update:

Spoke with @charleen+OHare and checked the order, Openreach are currently due to perform more work to connect the broadband on 5th of October, the order recovery team are currently working the case and will keep customer informed with any updates

Thanks for the escalation have a great evening 🙂