No connection to devices

[Benjohn89]

Can someone please help , wifi isn't connecting to iPhones everything is fine so it says I've reset the router with the button on the back tried plugging it in and unplugging it for a while , tried forget network then rejoin , nothing is working I'm missing emails etc not happy at all pay all this money for it not work 

[jamesn123]

@Benjohn89 

So is it just the iPhones that are not working or all devices not able to connect?

[Benjohn89]

It's just the phones in the house they are all newish iPhones Aswel been like it for days broadband says no issues etc no flashing lights connected too the tv just not phones tried everything and still nothing bout used all my data got spotting too kids phones as wel as trying to do work emails etc 

[jamesn123]

@Benjohn89 

Bit odd. Is there anything that happened when the problem started occuring?

Have you held the reset button on the rear of the hub for a minimum of 30 seconds?

[Benjohn89]

I'll try and hold it in for 30 seconds I just switched it on and off , no nothing happened for it to become like this it's so frustrating especially since it's been half term the last 2 weeks and how kids are with phones but it's frustrating for me too because I've now just about used all my data when I need that for when I'm at work etc 

[Benjohn89]

Still nothing ! On May daughters phone it just says network unstable when trying to go on her apps just says connecting on what's app it's really frustrating I've had enough of it been like it for days 

[jamesn123]

@Benjohn89 

To me it sounds like a possible router issue, I would call Sky and tell them about it as that will be the fastest resolution path

[Benjohn89]

I thought that , my partner works away it's in his name they won't talk to me 😩 

[jamesn123]

@Benjohn89 

Hmm well if you know the password to the account then Sky may speak to you over chat. 

I've flagged your post to Sky, look out for a message on the forum

[Lisa-P1987]

Thanks for escalating this. We’ve sent Benjohn89 an invite to chat.