No connection to Internet

[Queen5b]

Internet suddenly went @ 12:29 am. Have done trouble shooting and reset modem a few times. Still no internet @ 1:55am.  This is ridiculous sky, sort it out pls!

[BigGreenMan]

I'm having the same issue. Mine also cut out at 12:29. Third party sites are also receiving reports of sky Internet being down from then. Despite this, the "sky self help" says everything is all OK and it must be an issue on my end!

[TimmyJay]

Mine did exactly the same and is still out now 2:32am

Also, as I have stupid Sky Glass I have no TV either 

[Mad11]

I'm the same red light no internet connection no tv nothing yet checks say it's connected. 

[Daniel0210 · Accepted solution]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If you are having broadband problems after 7am use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[TimmyJay]

If Sky encourage us to use their products and have TV that only works with Internet, then it would be a nice idea if they informed us of maintenance taking place, or at least updated their systems to report an issue when following the steps outlined in your reply. 

However, doing those checks reported no issues so it becomes increasingly frustrating. Also, plenty of adults are still awake at 12:30am , perhaps they should try between 3-5am which is a bit more realistic. 

[JimM1]

@TimmyJay Maintenance on the National network also takes place and sky will not be advised off such an event, there is just no simple way off doing or informing any specific area that is going to be affected frustrating though it may be!

[Daniel0210]

@TimmyJay 

Trying to get any required essential maintenance finished in just a two hour window is probably unrealistic. That would mean

1. the necessary work carrying over into future nights
2. a backlog of work building up