No brodband red light on hub and no light on opeanreach

[Ichtjander]

Hi,No brodband for one 1hour red light in hub and no light on OPenreach small things on the wall

[TimmyBGood]

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@Ichtjander wrote:

 no light on OPenreach small things on the wall

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If an ONT doesn't have power (or has otherwise failed) then you aren't going to get an internet connection through it.

[Ichtjander]

Ok so what to do i try any things still no power on OPT

[Chrisee]

@Ichtjander you need to report the ONT failure to Sky somthey can get Openreach out to replace it. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Ichtjander  an invite to chat.