No broadband therefore no carecall or Sky Q minibox??

[BlingblingRolex]

I gave notice that I was moving home on the 7/6 and for a new Sky dish to be fitted on the 8/6. I have found that my broadband has already been cut off?? I depend on a broadband connection for my care call falls  device. I was also assured that  Sky Q plus minibox would continue to work until my move. I'm still being charged £90. + despite cancelling my broadband from the 7/6. Sky wonder why I have chosen to go with BT. I was advised by sky that the broadband speed was abysmal in the area I'm moving to leaving me no option but to change provider. Help what do I do if I have a fall in the meantime.! I told the call handler I relied on my carecall pendant ~ fuming doesn't come into it?? 

[Chrisee]

@BlingblingRolex  are you aware that both Sky and BT use the same Openreach network to deliver their broadband service so normally provide identical speeds?

Sounds like either Sky gave the wrong date to Openreach or Openreach actioned the cut off early but either way practically it is usually impossible to get a service restored where this happens. Given the serious implications I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

If the Sky hub is left powered on your Q mini should stay connected to the main Q box but of course you wont getvany on demand programming on either box as they will have no internet connection.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @BlingblingRolex.