Thank you,
I upgraded to FTTP with an activation date of April 15th and since then have had no broadband. Openreach state its a Sky issue and Sky say its Openreach. I feel just after a phone call today and the wee nippy sweetie on the phone, Sky want me to cancel and go away and remove them from the issue. When I made ref to such, it was the only time the girl got engaged in the call thinking I was going to cancel, she perked up then.
The ONT is showing 2 solid and one flashing green light, Sky router has power and wifi lights both green. Problem has existed for 6 weeks now, and today was told they will come back to me later in the week. Zero interest.... I asked for HQ number and was told no, I asked to speak to a manager and was told no. I asked for case management ref number with Openreach and was told no. I have spoken to Openreach and asked them to confirm Sky are actually communicating with them and have in fact passed to OR case management. Last week during a hands free call between Sky and OR, Openreach told Sky is was a handover port that Sky had not comissioned. Sky side of the call accepted this and agreed to do such. An hour later a text from Sky stated nothing wrong at their end "The party line, was not me".
I have as of today contacted Offcom, who have passed me onto CEDR, written to Trading standards and in the process of syndicating a press release, and for fits and giggles have included Ian King at Sky Business News. I appreciate in business issues can happen, its how they are dealt with that matters. 6 weeks down the track and for matters to be kicked down the road another week is just not right. All I want is a pathway to a solution, clear lines of communication and honesty.
