No broadband since April 13th

[GAC1]

Sky have left me with no broadband since 13th April and now blaming Openreach, with Openreach blaming Sky, with myself left in the middle with many many issues due to this. Countless calls backs promised that dont happen (only one lady in Sky keeps her word and does call to be fair). 6 engineer visits, all Openreach (no Sky broadband engineer in sight) who say issues are at Sky's side. I have requested that senior Sky management  call me back, but nothing happens.

[Chrisee]

@GAC1 if your case is being handled by the Order recovery team which it sounds like it is further escalation is not really going to achieve much if anything. That team are the experts at dealing with Openreach and have access to Sky's technical support. The only option Sky can offer is to release you from contract but thst is pointless if you only have an Openreach line. You can of course make a formal complaint see How to make a Sky complaint | Sky Help | Sky.com

You have not said what is wrong but there are rare cases like yours where a solution is not obvious. If you post some details forum members who often have extensive technical knowledge maybe able to help .

[GAC1]

Thank you,

I upgraded to FTTP with an activation date of April 15th and since then have had no broadband. Openreach state its a Sky issue and Sky say its Openreach. I feel just after a phone call today and the wee nippy sweetie on the phone, Sky want me to cancel and go away and remove them from the issue. When I made ref to such, it was the only time the girl got engaged in the call thinking I was going to cancel, she perked up then. 

The ONT is showing 2 solid and one flashing green light, Sky router has power and wifi lights both green. Problem has existed for 6 weeks now, and today was told they will come back to me later in the week. Zero interest.... I asked for HQ number and was told no, I asked to speak to a manager and was told no. I asked for case management ref number with Openreach and was told no. I have spoken to Openreach and asked them to confirm Sky are actually communicating with them and have in fact passed to OR case management. Last week during a hands free call between Sky and OR, Openreach told Sky is was a handover port that Sky had not comissioned. Sky side of the call accepted this and agreed to do such. An hour later a text from Sky stated nothing wrong at their end "The party line, was not me".

I have as of today contacted Offcom, who have passed me onto CEDR, written to Trading standards and in the process of syndicating a press release, and for fits and giggles have included Ian King at Sky Business News. I appreciate in business issues can happen, its how they are dealt with that matters. 6 weeks down the track and for matters to be kicked down the road another week is just not right. All I want is a pathway to a solution, clear lines of communication and honesty.