No broadband since 22/8/25 1.30pm

[DAZZY+G]

No internet since 22/8/25 PM

Reported this next day & someone said they would get an engineer out5/9/25.

Had to call back twice to get an improved date now 30/8/25.

This is terrible customer service should be within 72 hours at worst.

Giving me trouble with my work as I work from home.

Nobody seems to care about the money this is costing me had to book days of as holiday which I won't get back or the loss of streaming channels I can't watch but have to pay anyway..

Sky sure sucks! This is not the first or secong issue I have had this year.

[Daniel0210]

@DAZZY+G 
The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

NOTE: As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

[TimmyBGood]

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@DAZZY+G wrote:

No internet since 22/8/25 PM

Had to call back twice to get an improved date now 30/8/25.

This is terrible customer service should be within 72 hours at worst.

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The Friday before a Bank Holiday weekend in a peak vacation period is just a lousy time for a fault to occur...

[DAZZY+G]

My broadband was fixed 30/8/25. Apparently my router was "fried" when the outage happened in my area on the 22/8/25.

This is the third new router I have had in the last 6 /7 years.