No broadband since 13th Dec

[PaulPD]

Hi, I switched to Sky broadband last Thursday 12th, and it worked fine, and since midnight, it's not been working. Ticket has been created and apparently escalated, but no updates yet and no broadband, router keeps flashing green. Not a great first experience with Sky 😞

[Chrisee]

@PaulPD this requires action by Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147