No broadband or wifi

[Miller1966]

My Internet keeps dropping, can't watch TV or use laptop. Been constantly dropping all week.

[caesarome]

@Miller1966 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Just+Jade]

I've just moved to full fibre and mine keeps doing this too all week. Can't do anything. Sky isn't helpful and isn't updating me with anything. Tried all the online help and nothing is working! 

[Miller1966]

Same, just says it looks fine this end. 

[Chrisee]

@Miller1966 & @Just+Jade the online checker does not pick up all faults especially if tge issue is not with the conection your hub but with tge WiFi signal in your home. If the lights on the hub show the line is dropping then call Sky to see what thry can do. If the hub stays connected but your devices are losing connection in some rooms you msy need to consider upgrading the WiFi in your home.