No broadband in Buxton Derbyshire

[tompyne]

Anyone have issue with broadband in Buxton?

[Daniel0210]

@tompyne 
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Davieg1611]

Yeah mines off too just a slow green blinking light onhub I called them the fella said there's some small problems somewhere off my property if not on by tomorrow they will return test and send someone??? Take it its not just me then

[Davieg1611]

On further looking it seems like someone has dug through something they shouldn't have at five ways junction if that means anything to you. 

[tompyne]

Ah yes , I thought so . **bleep** idiots for doing that

[tompyne]

Don't know how it will get fixed by open reach by "6am" as sky claims. Unless they dig the road up again during the night 

[Daniel0210]

@tompyne 
The usual service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases. This may take longer though whilst they sort out who's going to foot the bill! 

[Sw36]

Open reach are totally useless,no way of ever getting in touch with them or making a complaint,they cause chaos all over the town.

[Davieg1611]

Yeah I just got a they were going to run another line test tomorrow for me, where did you see the 6AM fix?

[Daniel0210]

I saw a post about contacting Openreach direct before it disappeared so I presume the forum filters snapped it up. It should reappear tomorrow after moderation by staff.

You cannot contact Openreach directly. You can only speak to the ISP, in this case Sky.

[tompyne]

Customer services sky broadband  claimed open reach will have it fixed by 6am , which is clearly rubbish of the road need digging up again on five ways junction? 

[Sw36]

Does anyone know why it says there are no faults in your area though when you try to run a test,would of stopped me wasting an hour on the phone if it said there was.

[tompyne]

Are you in Buxton ?

[tompyne]

Are u Buxton ? Which road / area ?

[Davieg1611]

Yeah mine says no faults in the area too and aye am in Buxton , near Heath Grove.

Would be nice if that updated as it would have saved me an hour of messing about also It's not just sky though sounds like a lot of folks are off now.