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Discussion topic: No broadband for over a week

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This message was authored by FrustratedCu This message was authored by: FrustratedCu

No broadband for over a week

I have been without broadband for over a week. I am told it is an issue at the telephone exchange. What are my rights to terminate my broadband contract with Sky?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No broadband for over a week

Posted by a Superuser, not a Sky employee. Find out more

@FrustratedCu there is no point in switching from Sky unless you can find an ISP who isnt going to use the Openreach network like Virgin Media or a mobile provider.

 

if you can then you can ask Sky to release you but there is no way you can demand it as only they or a court can cancel your contract. I know its frustrating but things like this happen but you will be compensated once the fault is fixed see  Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by jamesn123 This message was authored by: jamesn123

Re: No broadband for over a week

Posted by a Superuser, not a Sky employee. Find out more

@FrustratedCu 

A weeks outage doesnt give you any sort of right to be released from contract. Openreach's target fix time is usually 2-3 working days but it can be significantly longer if the problem is severe. You will be entitled to compensation once the problem has been fixed. See below.

 

https://www.sky.com/help/articles/auto-compensation

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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