No broadband following ‘official’ activation - orange flashing light

[EW41]

After some conflicting information about activation date, we set up our hub on Friday and it worked fine. We assumed it had been activated.

We were informed official activation date was today. Woke up to no broadband and a text saying it had been activated. Middle light has been flashing orange all day. Just called Sky expert who suggested it wasn't activated until today and the hub must be faulty so I have to wait for a new one.

Have performed hard resets etc. Though, given the brand new hub worked fine until 'activation' I can't help but feel it isn't a device problem.

Is there anything I can do to fix this? Any way to get an engineer out? Could there be an issue with the line? Our new property is very old. 

[TimmyBGood]

@EW41 

If the previous occupants had Sky Broadband, your Sky Hub may well have worked there on Friday effectively using their account.

For 'activation' (ie account switchover) today, there might not be data flow until after midnight.

[EW41]

Thanks. They didn't have Sky broadband which is what is strange about this.

the text I received said that the Broadband is ready now - would the midgnight part still apply here? 

[jamesn123]

@EW41 

Yes, after you get the text it can be up until midnight of that day.