No broadband connection

[Ashleigh364]

I've tried turning my hub on and off multiple times disconnecting all wires and connecting however on my app it still says there is a problem with my hub. I have followed all the steps and guides provided but still no success. 

[caesarome · Accepted solution]

@Ashleigh364 

You could try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Ashleigh364]

My WiFi gone off yesterday morning and won't come back on.

[caesarome]

@Ashleigh364 

I have moved your post to the one you already made on this issue so what was the result of the line tests you ran ?