4

Discussion topic: No broadband connection for over 12 hours

Reply
This message was authored by truckersmoll007 This message was authored by: truckersmoll007

No broadband connection for over 12 hours

Last night my router had green and orange lights on it.  Switched off and re-started numerous times.  Got up this morning and just green lights on the router.  Tried to connect to broadband.  Still nothing.  Switched off and re-started.  Still nothing.  Checked Sky and it says my broadband is not with them.  Funny as everything was ok yesterday and my next payment is due on the 16th December.  Sky say no problems in my area.  All very odd.  Anyone else getting the same ?


Best Answers
truckersmoll007
Topic Author
This message was authored by truckersmoll007 This message was authored by: truckersmoll007 Answer

Re: No broadband connection for over 12 hours

Finally after a conversation with Sky last night it seems as though my contract has been terminated as they had received a request from another provider giving my address details.  Definitely wasn't me.  Unfortunately they are unable to re-connect me on the old contract and so am having to have the upgraded fibre option, which when I asked a few months ago, wasn't available in my area.  It apparently now is.  Downside of this is that they are unable to get my internet connected until early January !!!  Not ideal, may be sooner if they can get me a cancellation with BT Openreach.  Surfing for the foreseeable will be via my phone or at work.

View this Answer within the discussion