No broadband and voice calls

[Jules1012]

We have had no broadband and voice calls since Saturday. There are green/amber/ green/ amber lights on the hub. I've run the service checker tool multiple times since then. Each time it shows a problem with the broadband, when I move to 'let's fix it' I get a message to say that the tools are unavailable at this time. 

How can I report the problem without the tools working? I have a dodgey mobile signal without Wi-Fi calling and can't sustain a long call. All help gratefully received. 

[Highlinder]

@Jules1012 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Jules1012]

@Highlinder 

That's great, thank you. 

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent Jules1012 an invite to chat.