No broadband all day Penarth

[Little34]

Why is the broadband not working all day in Hastings Avenue, Penarth?

[CK80]

No Internet all day in Dinas powys either

[Daniel0210]

@Little34 @CK80 

As you are in close proximity I've merged your posts together. 

[SonOfALady]

Down detector was showed hotspots everywhere this morning... seems ok now but we've also had no broadband since 09:00. Penarth. Maybe a refund??

[Daniel0210]

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@SonOfALady wrote:

Maybe a refund??

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@SonOfALady 
Not yet I'm afraid. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

[cuke]

Has anyone run their sky broadband tests, what lights are there on the hub, tried a reboot of the hub. Contacted Sky?

[Keith2e]

This morning 14th Feb 24 - 7am - still no broadband service internet etc - is that the same for others ? 

[Chrisee]

@Keith2e run the connection test in the My Sky app over a mobile connection to see if that confirms the outage is known. If it isn't call Sky to report it. Area wide outages will be fixed but nobody can accutatly predict when that will be. Sometimes your local media may know more.