Discussion topic: No broadband after 12 days

This message was authored by: Rayoap · ‎25 Jul 2024

Cannot believe Sky or Openreach

12 days from installation and everything gone off .

Waited three days for an Openreach engineer to come just to say there's a break in the fibre somewhere further back on the line then left.

Not heard anything from Sky or Openreach about how it will be fixed .

Terrible customer service may have to look at another provider

This message was authored by: TimmyBGood · ‎25 Jul 2024

@Rayoap

Unfortunately by definition every other Openreach ISP would face exactly the same issue.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Rayoap · ‎25 Jul 2024

Not so though

This message was authored by: Rayoap · ‎25 Jul 2024

Both Openreach and Sky have been abysmal from installation , Openreach engineer didn't even turn up on installation day

This message was authored by: Rayoap · ‎29 Jul 2024

After an issue with total loss of service for 5 days I am now owed just over £9 of credit to my broadband bill but nothing is showing on my next bill August/September.

The issue was resolved on the 27th July

How long will this credit take to come through ?

This message was authored by: Highlinder · ‎29 Jul 2024

@Rayoap I did update your other thread in regards to this.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: No broadband after 12 days

No broadband after 12 days

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Re: No broadband after 12 days

Re: No broadband after 12 days

Re: No broadband after 12 days

Automatic credit

Re: Automatic credit

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