No broadband after 12 days

[Rayoap]

Cannot believe Sky or Openreach 

12 days from installation and everything gone off .

Waited three days for an Openreach engineer to come just to say there's a break in the fibre somewhere further back on the line then left.

Not heard anything from Sky or Openreach about how it will be fixed .

Terrible customer service may have to look at another provider 

[TimmyBGood]

@Rayoap 

Unfortunately by definition every other Openreach ISP would face exactly the same issue.

[Rayoap]

Not so though

[Rayoap]

Both Openreach and Sky have been abysmal from installation , Openreach engineer didn't even turn up on installation day 

[Rayoap]

After an issue with total loss of service for 5 days I am now owed just over £9 of credit to my broadband bill but nothing is showing on my next bill August/September.

The issue was resolved on the 27th July 

How long will this credit take to come through ? 

[Highlinder]

@Rayoap  I did update your other thread in regards to this.