No broadband/Wifi for one week now and BT and OpenReach say will be fixed November 28!!Compensation?

[Kilimanjaro]

Who pays compensation? BT and OpenReach have admitted a major fault and no internet from November 17. Expected to be fixed November 28. I have sky landline and TV package (no iPlayer etc)

[caesarome]

@Kilimanjaro 

This link explains the automatic compensation process of which starts from the day the issue was reported and when it is fixed. It is payable as a credit to your account within 30 days of your service being restored:

https://www.sky.com/help/articles/auto-compensation

[Daniel0210]

@Kilimanjaro 
From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.