No broadband/WiFi since 5am

[Paul6619]

My hub has 3 green lights but I have no Internet. I have turned the hub on and off and reset it but it still isn't giving me anything. I followed all the troubleshooting advice but nothing is working. The broadband check states no known problems and WiFi is ok. But it is not.

[Daniel0210]

@Paul6619 

The first thing to do is check to see if there are any outages nearby via this link https://www.sky.com/servicechecker

(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.