No broadband. Outage in area.

[Frankiecat1]

My broadband has been down since Sunday night.  I'm constantly checking the service checker and all it tells me is that they're aware of an outage and are looking to solve it in a couple of days.

I have no Internet or sky multi room  or apps.

How can this be right that they cannot give you any idea when this issue will be resolved. 

I've gone around and around with help bots and messaging but no one seems to know when a man with a tool kit is going to go  somewhere and fix the issue.

It's infuriating.

All I won't to know is when it will be fixed.  Is anyone actually fixing it.

I pay £120 a month for sky and the lack of any information is disgusting.

[Chrisee]

@Frankiecat1 appreciate your frustration but the reality is after a major weather event repairs take time even if your outage is disconnected the back log will have an impact. The reality is it is almost impossible to know when a particular line will be back up. The issue is almost certainly in the Openreach network so not under Sky's direct control the fact that it affects your TV is unfortunate but is the vulnerability of streaming but I guess a fair few satellitecdushes are down as well. 

[Daniel0210]

@Frankiecat1 
Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.